Montana Public Radio

Data Breach Affects 25,000 New West Health Services Customers

Jan 15, 2016

New West Health Services is sending out notices to 25,000 customers after a data breach that potentially exposed the personal information of current and former New West customers.

In a statement posted on their website, New West CEO Angela E. Huschka says the data breach occurred when a company laptop was stolen. A forensic investigation led New West to conclude that the computer contained:

Customers’ names, addresses and, in certain instances, driver’s license numbers and Social Security numbers or Medicare claim numbers. The laptop may have also contained limited information related to some individuals’ payment of Medicare premiums, including electronic funds transfer information (bank account number, account holder name, account type and bank routing number) or credit card information (card holder name, credit card account number, expiration date and CVV (“Card Verification Value”) number). Additionally, the laptop may have contained some customers’ health information, including dates of birth, medical history and condition, diagnosis and/or prescription information.

New West says the computer was password protected, and they have no indication that the information on it has been accessed.

They've established a call center to answer customer questions, and they're offering one year of complimentary credit monitoring and identity protection services to those individuals whose Social Security numbers were involved. Call New West at 877-802-1399, Monday-Friday, 7:00 a.m. – 7:00 p.m. MST with questions.