MTPR

911

Missoula County’s 911 call center experienced an outage for three full hours early Thursday morning. Shortly after midnight, all lines at the call center stopped operating.

911 calls in Flathead County went unanswered for about an hour Thursday morning after a construction crew cut a fiber optic line near Kalispell.

Immediately after discovering the outage, the Flathead Emergency Communication Center attempted to reroute the calls through its administrative phone line, and then through a backup system in Whitefish, but both failed because they were also affected by the damaged cable. Anyone calling during that time would have just heard a busy signal.